Store FAQ

Store F.A.Q.

Who do I contact for questions about products in the store or my order?

You can contact us on our contact page or call us at 773-609-0540.

Our office hours are Monday to Friday, 9 AM to 5 PM (CST).
 

What is your return policy?

A product is eligible for a return for the following reasons only:

  • Misprinted

  • Damaged

  • Defective

You must submit products eligible for return within 30 days after the product is received.

How do you handle refunds for returned items?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

 

When Can I Expect to Receive My ITem?

Allow 7-14 business days for your order to arrive in the mail.

What happens if my product is lost in transit?

For packages lost in transit, all lost claims must be submitted no more than 30 days after the estimated delivery date.
 

Can I exchange my product?

No. We do not exchange products because our products are printed for each new order. Please review the size chart or contact us here if you have questions about an item before you place your order.
 

What happens if my product was returned in the mail because it was not claimed?

If a customer’s order is returned because they did not claim their package, multiple delivery attempts made, etc., the customer is responsible for the shipping fee to reship their item.

If the customer doesn’t want the product to be reshipped, a refund will be processed for the cost of the product only.

 

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